Sending content

The best way to talk to your followers is by sending them a broadcast. You can send messages containing text, videos and photos in a much more efficient way. Your followers will receive a push notification on their phones, enabling them to visualize  your content in that moment. We provide two ways of doing this: manually and automatically.

How to send a manual broadcast

Click on the “Send” button located on the lower left corner of your screen:

send

A new page will open. There will be some fields for you to fill in:

  • Channel: you can choose whom to send messages to. If you choose “All”, all the people who enter in your bot will receive it. You can segment your audience by using the content channels you previously created. You can see how many users will receive this message in “Estimated reach”.
  • Push notification: is the text that will be displayed in the push notification, limited to 80 characters.
  • Content to be sent: is the content that you want to send to your followers. If you just want to sent a text, you can write 300 characters. If you add a image or a button, the text will be reduced to 80 characters.
    • To add image or video: click on the button “Insert” and choose an image or a video from your computer. The size of the image should be 720×360 and the video needs to be less than 13 MB.
    • To add a button: click on the button “Add a button”. A pop up will be displayed on your screen:

pop-up

      • Button type: is the action that will be taken with the click of the button. You can redirect the user to a specific module or to a link
      • Button text: is the text that will be displayed on the button
      • Button link:  If your button type is “URL” you will type the link in this field. If it is “Modules” you can choose one of the modules of your chatbot to redirect the user.

         After that, click on the “Save” button. You can add up to 3 buttons.

After filling out these fields, you can take 3 actions:

  • Preview: is a test tool, only you will receive the message.
  • Schedule: if you don’t want to send the message right now, you can schedule it for another day or time.
  • Send now: the message will be sent in that immediate moment.

How to send a automatic broadcast

In this kind of broadcast you can add a RSS feed or connect with your Facebook feed. Click on the “Autoposting” button located on the lower left corner of your screen:

auto

Then, click on the “Add configuration” button and choose one of the options: RSS or Facebook.

  • RSS: you’ll be redirected for this pop up:
    rss
    Here you need to fill some informations:

    • Channel: you can choose for whom you will send the message. If you choose “All”, all the people who enter in your bot will receive. You can segment your audience using the content channels you previously created.
    • Notification title: is the text that will be displayed in the push notification, limited to 80 characters.
    • RSS URL: is just put the RSS link of your feed. To have a better result, use the RSS 2.0 Specification.
    • Frequency: determines how often the user will receive your updates:
      • Every update: everytime you have a new content, the user will receive a push notification with it.
      • Daily: once a day, the user will receive a summary of the new content. You can choose a specific hour and a timezone to send the message.
      • Selected days: choose specific days of the week to send the updates.
  • Facebook: you’ll be redirected for this pop up:facebook
    Here you need to fill some informations:

    • Channel: you can choose for whom you will send the message. If you choose “All”, all the people who enter in your bot will receive. You can segment your audience using the content channels you previously created.
    • Notification title: is the text that will be displayed in the push notification, limited to 80 characters.
    • Frequency: determines how often the user will receive your updates
      • Every update: everytime you have a new content, the user will receive a push notification with it
      • Daily: once a day, the user will receive a summary of the new content. You can choose a specific hour and a timezone to send the message
      • Selected days: choose specific days of the week to send the updates

After this, all your RSS/Facebook configurations will be listed and you can edit or delete them.

How to edit a schedule broadcast and how to see the results of your sending

If you click on the button “History” located in the lower left corner of your screen, you can see all broadcasts sent and scheduled. For those that are scheduled and haven’t been sent yet, you can cancel the sending. For those we have already been sent, you can check some metrics:

  • Audience: the number of users who received the message.
  • Conversion: if your message has a button (or more) you can check how was the percentage of people that clicked on it (unique clicks). If this field is with an “-” your broadcast has no buttons.
  • Total clicks: the total of clicks on the buttons (not unique clicks)

You can see other infos like who scheduled the message, the date, channel, status and the content that has been send.